How long will it take to receive my order?

Typically, it takes 7-15 business days to receive your order excluding weekends and holidays. Please note that the warehouse requires 3-5 days to prepare the order. We’re doing our best to deliver it promptly for you.

How to track my order?

To track your order, you will receive a tracking number with a link that you can click on to track the order from the warehouse in China to your address. If you do not understand the tracking information, please feel free to contact us.

Do you ship internationally?

No we do not ship internationally, we only deliver in South Africa.

I never got my order, what to do?

Please contact us at sales@carebleu.co.za with your order number.

Can I cancel my order?

You can cancel your order and receive a full refund before the items are processed by the warehouse. However, once the payment is made and the order is customized or proof of delivery is provided, it cannot be cancelled.

Do your prices include delivery charges?

Yes, indeed! We've simplified the shopping experience by including delivery costs in all our prices. So when you see a product listed on our website, the price you see is the total price you'll pay - no additional delivery charges at checkout. We believe in transparency and convenience, making your shopping experience as smooth as possible. Just pick your items, proceed to checkout, and leave the rest to us. Happy shopping!

What is your return policy?

Please check our return/refund policy here

Can I exchange an item?

No you cannot exchange an item. However, this may be considered at a later stage.

Do you have a physical store?

We currently do not have a physical store. We are fully based online. Please note that in this case no collections can be made at our warehouses.ONLY DELIVERY IS AVAILABLE.

What payment methods are available?

Credit or Debit Card: We accept all major credit and debit cards, including Visa, and Mastercard. Simply enter your card details during checkout, and rest assured that your payment information is securely encrypted to protect your personal and financial data. We do not keep your card details. Yoco payment gateway gives us the platform to process secure transactions and refunds for our customers.

How can I contact customer support?

If you have any further questions or need assistance, please contact us via email at sales@carebleu.co.za or send us a message on WhatsApp 067 275 1256 or Messenger using our Facebook Page . Our customer support team will be happy to help you.

Frequently Asked Questions

Dress Collection

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